Repair

Repair Center

Our Repair Center carries out tests and repairs on products we sell as well as on other electronic devices. We accept repairs of all CCTV equipment sold by us even beyond their warranty period as well as almost every CCTV brand.
1

Service Repair Form

Service Repair Form
Fill in the RMA Form and attach it to the product you send in for repair.
 
2

Condition

Condition
If the product was used outdoors, clean it before send it to us. There is a 10 Euro (excl. VAT) fee for cleaning it in house.
 
3

Handing over

Handing over
There are two ways of handing over the equipment: personally or via post. In every case, don't forget to attach the filled in RMA Form.
 
4

Freight forwarder

Freight forwarder
We can organize collection for a feel of 20 Euro (excl. VAT). If you want to avail of this option, please let us know about it in the RMA Form.
 
5

Repair

Repair
If you send us a device out of warranty, we will repair it for a set fee, which you can find on the RMA Form. By sending us the product you automatically accept to pay this fee.
 
6

Handing back over

Handing back over
We will send you an email as soon as your device is repaired and ready for collection.
 
7

Shipping

Shipping
You can send us an email requesting postal delivery of your device, which has a fee of 20 Euro (excl. VAT).