Warranty

We generally provide a 1 year warranty for our products, which you can avail of through our repair service.

In certain cases, RIEL provides an extended warranty period for certain manufacturers or product types.

The general warranty commitments beyond 1 year are detailed below.

Hikvision

General warranty

The devices come with a 2 or a 3 year warranty period depending on the product type. For solution line products this can be extended by an additional 1 or 2 years.

Replacement warranty

In certain cases RIEL provides exchange products. This means that you will get a brand new device within a few days while the product is within its warranty period. If we can't provide an identical device, we will give you a credit note for the value of your faulty device.

The warranty periods of the various products are specified below:

	Replacement warranty	Repair
Cameras	every fix analogue camera every fix THD camera DS-2CD1xxx fix IP cameras DS-2CD2xxx fix IP cameras	every PTZ Hi-watch PTZ cameras: HWP-xxx (warranty period: 1 year) DS-2T thermal cameras (except for thermal sensor) iDS-xxxx intelligent IP cameras and recorders DS-2DPXXX PanoVu cameras DS-2CD4/5/6/7 series IP cameras DS-2XM mobile cameras analóg mobile cameras DS-2CD3 series DS-2XC stainless cameras DS-2XE explosion proof cameras DS-2Z zoom cameras
Recorders	DS-71xx, DS-72xx, DS-76xx, DS-77xx Recorders (DS-77xx recorders RIEL accepts warranty replacement and the repair center repairs the device)	DVR/NVR: DS-5/6/73/8/ 9XXX series Blazer series recorder (warranty period: 2 years) DS-TXXX series DS-M mobile recorders
Other	DS-KA, DS-KB, DS-KD, DS-KH, DS-KI, DS-KM, DS-KV intercoms DS-A power supplies (warranty period: 1 year) DS-P alarm system cables (warranty period: 1 year) lenses	Access control system devices (DS-K card readers, terminals, door controls, accessories) DS-3V and DS-3W network devices all control units DDS-D5xxx (screens) MCU-xxx consoles DS-6 encoders and decoders DS-D2 monitors

Satel

General warranty

Satel devices come with a warranty period of 2 or 3 years, depending on the model. Whenever possible, we replace the faulty inner parts of the device, in order to reduce repair time.

	3 years	2 years
	Alarm central units Alarm central units with GSM commuicators Wired LED and LCD control panlels and partition managers Expansion modules and BUS converters ABAX and MICRA (except for outdoor units and remote controls) Wired motion sensors (except for outdoor) and door contacts Wired indoor sirens Older communication modules (e.g. DT-1, IDN, MDM modems) Radio controls, power supplies, boxes, ACCO indoor units Monitoring stations (e.g. STAM-2 and expansions; STAM-BOX) Other devices (e.g. ETHM-2, SM-2, SZW-02, PK-01, ZB-…, MP-1, MZ-…)	Outdoor sensors (e.g. INT-SCR-BL) Touch panels (e.g. INT-TSI, INT-TSH, INT-TSG) ABAX and MICRA (outdoor units) (e.g. ASP-100, ASP-105, AOD-200, APT-100, MSP-300, MPT-300) Wired outdoor sensors (e.g. ACTIVA, OPAL), gas sensors, wired outdoor sirens GSM/GPRS communication moduls, remote controls, ACCO outdoor devices, STAM-IRS Other accessories (e.g. PNK-1, cables, other accessories, SPL-TO, SX6-TO) Devices from third parties: antennas, DALLAS reader, transformers

3 years

2 years

Alarm central units

Alarm central units with GSM commuicators

Wired LED and LCD control panlels and partition managers

Expansion modules and BUS converters

ABAX and MICRA (except for outdoor units and remote controls)

Wired motion sensors (except for outdoor) and door contacts

Wired indoor sirens

Older communication modules (e.g. DT-1, IDN, MDM modems)

Radio controls, power supplies, boxes, ACCO indoor units

Monitoring stations (e.g. STAM-2 and expansions; STAM-BOX)

Other devices (e.g. ETHM-2, SM-2, SZW-02, PK-01, ZB-…, MP-1, MZ-…)

Outdoor sensors (e.g. INT-SCR-BL)

Touch panels (e.g. INT-TSI, INT-TSH, INT-TSG)

ABAX and MICRA (outdoor units) (e.g. ASP-100, ASP-105, AOD-200, APT-100, MSP-300, MPT-300)

Wired outdoor sensors (e.g. ACTIVA, OPAL), gas sensors, wired outdoor sirens

GSM/GPRS communication moduls, remote controls, ACCO outdoor devices, STAM-IRS

Other accessories (e.g. PNK-1, cables, other accessories, SPL-TO, SX6-TO)

Devices from third parties: antennas, DALLAS reader, transformers

Warranty claim process

You can initiate the warranty claim process by logging into your RIEL account and using the Service Administration feature.

Proceed to the Service Administration process

What is excluded from warranty?

The warranty is not valid if the malfunction of the product was caused by any of the following circumstances:

Incorrect installation,
Misuse,
Incorrect storage,
Incorrect handling, deliberate damage,
Elemental damage, natural disaster.

For more information on warranty conditions, please refer to the General Terms and Conditions.

Warranty

The general warranty commitments beyond 1 year are detailed below.

Hikvision

General warranty

Replacement warranty

Satel

General warranty

Siemens

General warranty

Western Digital

General warranty

Vanderbilt-Acre

General warranty

Dallmeier

General warranty

Comunello

General warranty

Warranty claim process

You can initiate the warranty claim process by logging into your RIEL account and using the Service Administration feature.

What is excluded from warranty?

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